Terms & Conditions of Sale

Welcome to Lumino. By accessing our website and placing an order, you agree to be bound by the following Terms and Conditions.

1. Company Information

Website: lumino-studio.com
Business Name: Lumino
Legal Structure: Sole trader (Entrepreneur individuel – France)
SIREN: 988 808 648 | VAT: FR86988808648
Registered Address: 8 avenue du Moulin à Vent, 34420 Portiragnes, France
Email: customercare@lumino-studio.com

2. Orders & Delivery

Shipping Area: We deliver exclusively to the United Kingdom.
Processing Time: 1–3 business days (Mon-Fri).
Transit Time: 5–10 business days (Mon-Fri).
Order Cut-off: 7:00 PM (GMT).
Shipping Costs: Free standard delivery on all orders.
Logistics: As we operate via international partners, items are shipped directly from our partner warehouses to ensure the best pricing.

3. Returns & Refunds

Return Period: 30 days from the date of delivery.
Condition: Items must be unused, in original packaging, and in resalable condition.
Return Costs: Lumino provides a prepaid return label for all approved returns.
Refunds: Processed within 7 business days to the original payment method after inspection.

For more details, please visit our full Returns & Refund Policy.

4. Pricing & Payment

Currency: All prices are displayed and charged in British Pounds (GBP).
Payments: We accept major credit/debit cards and secure payment gateways displayed at checkout.
Taxes: Prices include applicable taxes for the United Kingdom.

5. Privacy & Data Protection

Your personal data is handled securely in accordance with GDPR and our Privacy Policy. We only collect information necessary for order processing and customer support.

6. Customer Responsibilities

You are responsible for providing accurate delivery and contact information. Lumino is not liable for failed deliveries due to incorrect addresses provided by the customer.

7. Limitation of Liability

Lumino’s liability is limited to the purchase price of the product. We are not responsible for any indirect or consequential damages resulting from the use of our website or products.