Privacy Policy

At Lumino, we are committed to protecting your privacy and providing a secure online experience. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website (lumino-studio.com) or make a purchase.

1. Information We Collect

Personal Information: When you make a purchase or contact us, we collect your name, email address, phone number, and billing/shipping addresses.
Payment Data: We do not store your payment details. Transactions are processed securely by third-party providers.
Technical Data: We automatically collect your IP address, browser type, and interaction data to improve our website functionality.

2. How We Use Your Information

Order Fulfillment: To process payments, ship products, and provide tracking updates.
Communication: To send order confirmations and respond to customer support inquiries.
Security: To detect and prevent potential fraud or risks.

3. Data Sharing (Logistics & Dropshipping)

To provide our services, we share your necessary information (name, address, and phone number) with:

International Suppliers: As we operate via dropshipping, your delivery details are shared with our partners to ship products directly to you.
Shipping Carriers: Trusted partners such as UPS, FedEx, and local UK couriers.
Payment Processors: To securely handle your transactions.
Legal Obligations: Only when required by law or to protect our rights.

4. Cookies

We use cookies to enhance your browsing experience, remember your cart items, and analyze site traffic. You can manage or disable cookies through your browser settings.

5. Data Security

We implement SSL encryption and industry-standard security protocols to protect your data. However, please note that no method of transmission over the internet is 100% secure.