Billing Terms & Conditions

These Billing Terms & Conditions explain how Lumino processes orders and payments. By placing an order on our website, you agree to comply with the terms outlined below.

1. Accepted Payment Methods

To provide a secure shopping experience, we accept the following payment options:

  • Credit/Debit Cards: Visa, MasterCard, American Express.

  • Digital Wallets: Apple Pay, Google Pay.

2. Billing Information

  • Accuracy: You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.

  • Order Confirmation: After placing an order, you will receive an automated confirmation email. This serves as your official receipt and confirms that your payment has been authorized.

  • Digital Invoices: A digital invoice is generated for every transaction and sent to your registered email address.

3. Payment Processing

  • Authorization: By submitting your payment details, you authorize Lumino to charge the full order amount to your selected payment method immediately.

  • Security & Encryption: All transactions are processed through secure gateways using SSL encryption. Lumino does not have access to, nor do we store, your full credit card information.

  • Verification: To prevent fraud, orders may be subject to additional verification. If your payment is declined, your order will be automatically cancelled.

4. Disputes & Chargebacks

  • Resolution: If you encounter any billing errors or issues with your order, please contact customercare@lumino-studio.com immediately. We are committed to resolving disputes fairly and promptly.

  • Chargebacks: We encourage customers to contact us before initiating a chargeback. Unjustified chargebacks may result in the suspension of your account on our website.

5. Business & Legal Information

  • Business Name: Lumino

  • Legal Structure: Sole trader (Entrepreneur individuel – France)

  • SIREN: 988 808 648 | VAT: FR86988808648

  • Address: 8 avenue du Moulin à Vent, 34420 Portiragnes, France

  • Email: customercare@lumino-studio.com

  • Phone: +33 7 56 97 85 92

  • Hours: Monday to Friday, 8:00 AM – 6:00 PM (CET)