Payment Policy

At Lumino, we ensure a secure and seamless checkout experience for all our customers in the United Kingdom.

1. Accepted Payment Methods

We accept the following secure payment options:

  • Credit/Debit Cards: Visa, MasterCard, American Express.

  • Digital Wallets: Apple Pay, Google Pay.

2. Transaction Security

  • Encryption: All transactions are protected using SSL (Secure Socket Layer) encryption technology to ensure your data is safe.

  • Data Protection: Payment information is processed directly by our secure payment providers. Lumino never stores your credit card details.

3. Payment Authorization

  • Immediate Charge: Your payment method will be charged immediately upon confirmation of your order.

  • Verification: All orders are subject to verification and approval before shipping to prevent fraud.

4. Billing Currency

  • Currency: All transactions are processed in British Pounds (GBP - £).

  • Transparency: The price you see at checkout is the final price you will pay. There are no hidden conversion fees from our side for UK customers.

5. Invoices

An electronic invoice is automatically generated for every successful order. You will receive it via email immediately after payment confirmation.

6. Payment Issues

If your transaction is declined, please contact your bank or card issuer. Orders will only be processed once payment is successfully authorized.

7. Contact Information

For any payment-related inquiries:

  • Email: customercare@lumino-studio.com

  • Phone: +33 7 56 97 85 92

  • Address: 8 avenue du Moulin à Vent, 34420 Portiragnes, France

  • Business Hours: Monday to Friday, 8:00 AM – 6:00 PM (CET)