GDPR & Privacy Policy

Effective date: 07/01/2026

Website: lumino-studio.com

At Lumino, we are committed to protecting the privacy of our customers. This policy explains how we handle your personal data in compliance with the EU GDPR, UK GDPR, and applicable data protection laws.

1. Data Controller

Tom Martin Address: 8 avenue du Moulin à Vent, 34420 Portiragnes, France

Email: customercare@lumino-studio.com

Phone: +33 7 56 97 85 92

2. Purposes & Legal Bases for Processing

Purpose

Legal Basis

Order processing and delivery

Performance of a contract

Customer account management

Performance of a contract

Billing and accounting

Legal obligation

Customer service inquiries

Legitimate interest

Newsletter and marketing

Consent

Website analytics & Google Shopping Ads

Consent

Fraud prevention

Legitimate interest

3. Data Collected

  • Directly provided: Name, email, shipping/billing address, phone number, and order history. Payment details are processed via secure third parties and are never stored by Lumino.

  • Automatically collected: IP address, browser type, device info, and Google advertising identifiers (IDFA/AAID) for tracking via Google Shopping and Google Ads.

4. Use of Google Services

We use Google Shopping, Google Ads, and Google Analytics to optimize our services and measure performance. Data collected through these tools is anonymized where possible. Google may act as a joint controller; please refer to Google’s Privacy Policy for more details.

5. Data Sharing

We share your information only with trusted partners necessary for our operations:

  • Logistics: International suppliers (dropshipping) and carriers (UPS, FedEx, etc.).

  • Marketing: Google (for Shopping and Ads).

  • Payment: Secure processors.

  • Legal: Only when required by law.

6. Data Retention

  • Customer account: 3 years after last contact.

  • Order data: 10 years (legal accounting requirement).

  • Navigation logs: Maximum 13 months.

7. Your Rights (GDPR & UK GDPR)

You have the right to access, rectify, erase, or restrict the processing of your data. You may also object to marketing and request data portability.

To exercise your rights, contact us at customercare@lumino-studio.com. You also have the right to lodge a complaint with your local authority (e.g., CNIL in France or ICO in the UK).

8. Cookies

We use cookies for website functionality, performance analysis, and targeted advertising. You can accept or refuse non-essential cookies via our consent banner upon your first visit.

9. Data Security & International Transfers

We use SSL/TLS encryption to protect your data. Since we use services like Google and international shipping partners, some data may be processed outside the EU/UK. We ensure appropriate safeguards (Standard Contractual Clauses) are in place.

10. Contact

Tom Martin / Lumino 8 avenue du Moulin à Vent, 34420 Portiragnes, France

Email: customercare@lumino-studio.com

SIREN: 988 808 648