Shipping Policy

At Lumino, we are committed to transparency. To offer you the best prices and a curated selection, we work with international partners and suppliers. Your orders are shipped directly from our partner warehouses to your doorstep in the United Kingdom.

Shipping Area

This policy applies exclusively to orders delivered within the United Kingdom.

Order Processing & Deadlines

  • Order Cut-off Time: 7:00 PM (GMT)

  • Handling Time: 1–3 business days (Monday to Friday).

  • Transit Time: 5–10 business days (Monday to Friday).

  • Estimated Total Delivery Time: 6–13 business days.

Note: As we work with international suppliers to offer competitive pricing, delivery times may vary slightly due to customs or carrier logistics.

Shipping Costs

  • Standard Shipping: FREE for all orders.

  • Minimum Purchase: None.

Shipping Carriers & Tracking

We use reliable carriers such as UPS, FedEx, and local UK delivery partners.

  • Tracking: You will receive a tracking number via email within 24–48 hours after dispatch.

  • Customs: Since we ship from international warehouses, any VAT or import duties for the UK are handled by us or included in your price; you will not face hidden fees at delivery.

Delivery Issues

In case of delays exceeding the estimated window, please contact us at customercare@lumino-studio.com. We will investigate with the carrier immediately.

Business Information

  • Business Name: Lumino

  • Legal Status: Sole trader (Entrepreneur individuel – France)

  • SIREN: 988 808 648 | VAT: FR86988808648

  • Registered Address: 8 avenue du Moulin à Vent, 34420 Portiragnes, France

  • Customer Support Hours: Monday to Friday, 8:00 AM – 6:00 PM (CET)