Our Values
At LUMINO, we provide support for all enquiries regarding our pendant lights. Our team is available to assist with product specifications and order details to ensure clear communication.
We process all transactions through secure payment systems to protect user information. Additionally, our policy allows for returns on eligible items within 30 days of delivery, facilitating a straightforward return process.
Pendant Lights
Dedicated Support
Customer Service Hours:
Monday to Friday: 08:00 – 18:00 (CET)
Saturday & Sunday: Closed
Public Holidays: Closed
Contact:
Phone: +33 7 56 97 85 92
Email: customercare@lumino-studio.com
Frequently Asked Questions
How long will it take to receive my order in the UK?
Typically, our customers receive their orders within 6 to 13 business days. This includes 1–3 days for processing and 5–10 days for transit. You will receive a tracking number within 48 hours of dispatch so you can follow your parcel’s journey.
Are your lights compatible with UK electrical standards?
Absolutely. All our pendant lights are selected to be compatible with UK voltage (230V). Where applicable, our products are CE/UKCA certified to ensure safety and compliance.
Will I have to pay any customs duties or import VAT?
No. The price you see at checkout is the final price. Lumino handles all import VAT and customs formalities for deliveries to the United Kingdom. You won’t face any "hidden" fees when your parcel arrives.
What happens if my light arrives damaged?
Light fixtures are delicate, and we take great care in packaging. However, if your item arrives broken or defective, please contact us at customercare@lumino-studio.com within 48 hours with a photo of the damage. We will send a replacement free of charge immediately.
Do the lights come with bulbs included?
To prevent breakage during transit and allow you to choose your preferred colour temperature (warm vs cool white), bulbs are generally not included unless stated otherwise on the product page. Most of our fixtures use standard E27, E14, or G9 bases.
Are your LED lights dimmable?
Many of our pendant lights are dimmable. Please check the "Specifications" section on the individual product page. If you use external LED bulbs, ensure both the bulb and your wall switch are "LED compatible".